Ink not communicating with printer

[Florastan]

My HP OfficeJet Pro 9020 says the ink cartridge does not communicate with the printer. I’m the librarian at a school and bought this ink before without any problems. I cannot return the ink and my school has no more budget for me to buy new ink. Please advise on how I can get this off brand ink to work. I downloaded the app and toggled off cartridge protection and restarted the printer several times.

[Nal_NR]

Hi @Florastan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're facing this frustrating issue, especially with limited resources for your school. Here are a few things to consider:

1. Has the printer been updated recently, and could a firmware update be blocking the off-brand cartridge?
2. Are the cartridges properly seated and free of any packaging materials that might interfere with connection?
3. Does the app show any specific error messages or provide additional troubleshooting details?

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

• 
  Clean the cartridge electrical contacts
• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.

• Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.

• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Click here for the remaining steps, and go to option -Cartridges missing or damaged -type 2 cartridges.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

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