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Message 1 of 2
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Flag Post

Ink

HP Recommended
HP officejet pro 6960

The first issue I have is that I have not received black ink in almost a year.  I've only received two color replacements.  I have had to purchase ink costing well over 100 dollars, in addition to the monthly moderate plan I pay for-but is not honored on your end.  I now get an error message that the carriage is not HP.  It most certainly is!!  This is causing my daughter delays with time sensitive school work affecting her grades,  delays in my job related projects as well as excessive costs aurh duplicate payments as I am on a monthly plan which is not managed as agreed. I am furious that I continue to purchase ink on my own,  which I'm happy to share the receipts to substantiate the contracted services for which I am not receiving.  I completely feel I've been taken advantage of by this lack of compliance with my paid subscription. I cannot change the error message, I can't say I even understand the message.  My best guess is that if I purchase ink replacements on my own, your product is created with software to force me into a recurring fee for service to use your printer. Which means that although I paid in full for the printer,  I am technically required to pay a monthly fee-like a membership or the printer is useless. Is this even legal? The shipments I've received do not even equal to the cost I've paid for the monthly fees for the past year let alone the additional payments for immediate ink needs due to lack of compliance on your end.  What am I to do here?  Why is this "convenient" " cost efficient" program costing me excessive fees and lack of usage on a paid in full printer?  I feel like I'm renting your printer and the over 100 dollar price tag was some kind of down payment.  I am absolutely furious!  

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Capozio,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

 

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