Inkjet 5252 skipping lines of print

[RufusK10]

Inkjet 5252 suddenly is skipping 2 lines of print in the middle of each page. New ink cartridges. Everything cleaned and aligned. Can anyone give another suggestion?

[Alden4]

Hi @RufusK10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already performed some essential troubleshooting steps like cleaning, alignment, and replacing the ink cartridges. If your HP InkJet 5252 is still skipping lines, here are some additional suggestions to try.

• Check the Printhead: Even if you’ve cleaned it, sometimes the printhead can still be partially clogged. Try running a more thorough cleaning cycle through the printer’s settings. If this doesn't work, the printhead may need to be replaced.
• Use the Printer's Diagnostic Tool: HP printers often come with a built-in diagnostic tool that can help identify issues with print quality. If your printer supports this, try running a diagnostic check from the printer menu or the HP Smart app.
• Ensure Proper Ink Flow: Check if the ink cartridges are installed properly and seated securely. Even a slight misalignment could affect the ink flow, leading to print gaps.
• Check for Firmware Updates: Occasionally, printer issues can be addressed through firmware updates. Visit the HP website or use the HP Smart app to check if there is a firmware update available for your model.
• Print a Test Page: If you haven't already, try printing a diagnostic test page or a printer self-test page to see if the issue persists. This can help you determine if it's a hardware issue or something with the document/print job itself.
• Try Different Paper: Sometimes, using different types of paper or paper that has been stored improperly can affect print quality. Try using high-quality, dry paper and see if the issue continues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support