Inkjet 6958 gives different errors, must continue to reboot to get one page printed

[Throwback41]

I get varied error messages, including paper jam, cartridge issues error, etc. printer says turn off and turn on…then I get message that printer was turned off incorrectly. I have no paper jam, printer was turned off correctly. I am ready put this printer in the trash and buy a different brand. Help

[A_Gayathri]

Hi @Throwback41 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 6958 printer. Before considering replacing it, let's try a few troubleshooting steps to see if we can resolve the issues:

May I know the error message?

• Check for Paper Jams: Even if the printer doesn't show a visible jam, there might be small shreds of paper stuck inside. Open all the access doors and remove any paper you find.
• Inspect Cartridges: Make sure the cartridges are properly installed and seated correctly. Remove them and reseat them firmly.
• Clean the Cartridge Contacts: Sometimes, dirt or debris can accumulate on the cartridge contacts, leading to errors. Gently wipe the contacts with a lint-free cloth or cotton swab lightly moistened with distilled water.
• Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can often clear out temporary errors.
• Update Firmware: Check if there's a firmware update available for your printer. Sometimes, updating the firmware can fix various issues.  Update the firmware on an HP printer
• Use Genuine Cartridges: Using third-party or refilled cartridges might cause compatibility issues. Make sure you're using genuine HP cartridges.
• Check for Obstructions: Ensure there are no obstructions in the paper path that might be causing the errors.
• Factory Reset: As a last resort, you can try performing a factory reset on the printer. This will restore all settings to their default values. Instructions for this should be available in the printer's manual or on HP's support website.

Refer to this document: HP OfficeJet 6958 All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

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