Installed 6400e printer, will not print from computer

[Seniorone]

I have installed the HP ENVY 6400e all in one series according to all direction. Computer said the printer is there and it will print test pages but will not print from my computer items that I have selected. 

[Andr-1611]

Hello @Seniorone ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
   File name: Full_Webpack-51.10.6089-SJ0001_Full_Webpack.exe (411.2 MB)
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

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