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Message 1 of 2
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Installed updated software fm HP and now computer will not recognize the printer

HP Recommended
Custom
Microsoft Windows 10 (64-bit)

Office Jet 4500

Have reloaded software off of HP website and seems to install properly up to the point where it asks you to connect the USB cable to the printer. After connecting the cable the software will not give me the prompt to continue and does not seem to have recognized the printer being connected.  Tried several times to "Add a Device-Officejet" since I asked the installation to put that icon on my desktop in hopes of being able to install later. Rebooted printer several times including removing all power for over 2 mins before trying again. Printer comes on normally and seems ready to be added. It is simply not recognized as being connected. Even tried to get Windows to add the printer. It does not see it either. Same USB cable that has worked before. Have ordered a new cable just in case this one is the problem. 

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Message 2 of 2
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HP Recommended

Hi,

What is the exact product number of the printer and what is the EXACT name? (e.g. HP Officejet 4500, HP Officejet 4500 Wireless, HP Officejet 4500 Desktop).

 

What is the exact filename of the installation you are trying to install the printer with?

 

Shlomi



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