Instant Ink Account holder changed and now cannot print

[Gary2705]

The Instant Ink account was originally set-up in my daughter’s name. The contract came to end and I have recently set up in my name. Since then I have been unable to print. I have two static orange lights and a white flashing light on my HP Deskjet 2722 printer

[Irfan_06]

Hi @Gary2705,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink account.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Irfan_06]

Hi @Gary2705,

I am sorry for the delayed response and request you to follow the steps below to re-enroll in instant ink service.

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

- Uninstall the printer software and restart the device from which you are trying to connect your printer.

- Install the printer software and Add the printer by clicking on the link.

- Re-enroll the printer once connected to the network again by clicking on the link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support