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‎11-26-2020 03:46 AM

HP Recommended
Product: HP ENVY Photo 6230
Operating System: Microsoft Windows 10 (64-bit)

Hello,  
 
I am on the Instant Ink plan with HP. This has been working well for years. However, couple of days ago my black cartridge started generating an error message telling me to remove and re-install the cartridge. 

I have tried all the help videos, the suggested fixes and nothing works. The virtual chat is useless, the WhatsApp support team is not responding at all!! 

I am unable to print while my kids are on home eLearning coz their school is closed for 2 weeks due to Covid!! I need my cartridge working ASAP!!!! 

  

Can someone please help... 

1 REPLY 1

‎12-01-2020 06:53 AM

HP Recommended

Hi @HappyKaz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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