• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-11-2017 08:33 AM

HP Recommended
Product: OfficeJet Pro 8620

I recently enrolled in the Instant Ink programme.  I installed the cartridge on Saturday, printed no more than 50 pages yesterday and 6 today.  It is telling me I printed 150 yesterday and 122 today and that I am near the end of my level.

 

How can it be so wrong?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2017 01:40 AM

HP Recommended
I spoke to one of your customer service representatives. They sorted out the issue for me thank you.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-11-2017 02:34 PM

HP Recommended

Hey @SKDAccounting, I'd like to help

 

Take a look at the following document and you'll see in formation about page counts: https://support.hp.com/us-en/document/c05029962

 

For account specific help, please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎07-14-2017 01:40 AM

HP Recommended
I spoke to one of your customer service representatives. They sorted out the issue for me thank you.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.