Instant Ink Trial Issues!

[xXxLizzym91xXx]

Well I got a new printer, set it up, then try to activate my 3month trial of instant ink that came with it.

Firstly it installed itself in German so printed my code in German. So back I go to reinstall it all till finally was in English. Cut long story short I got my code with my email address and put it in the box stated when applying for it. I have put all my details and selected the plan I want but no where states about my 3 month trial and there is no extra card in the pack to input just followed the instructions that was on the screen. So my question is A. Whats happening with my subscription , because I don't want to magically start to be charged for a trial B. Don't tell me to try online chat because there is no such thing for it! 

Thanks For reading, hope to get some help soon!

Elizabeth

[Jeet_singh]

@xXxLizzym91xXx,

Welcome to the HP Support Forum. It's a place where users and experts collaborate to help one another get the most out of their products. 

I see you have a concern with the HP Instant ink program. Don't worry I'll do my best to help you with this issue.

To provide you with an accurate solution, I'll need a few more details:

Are you aware that you are suppose to go ahead and enroll the printer for Instant Ink within 7 days of purchasing the printer. 

If it's above 7 days you may not be able to enroll the printer for HP Instant Ink. 

Have you tried to enrol your printer to the HP Instant Ink program?

What plan did you choose while enrolling your printer for the Instant ink program?

could you also help me with the screen shot, from where you got the information about the free trial..As this will help me in further assisting you.

Some of our Instant Ink Printers come with Trial Promotions.
To Activate this, Follow the steps below. You don't need a promo code.

1.       Go to 123.hp.com, type your printer model, click Begin, and then follow the on-screen instructions to install the latest full feature software.

2.       Accept the prompts to connect your printer and turn on Web Services. Web Services allows your printer to communicate securely over the Internet with HP Instant Ink.

After the printer software installation completes, an option to continue online or an Activate window to enroll in Instant Ink should display.

If the activate screen displays, click Yes, activate, and then continue to the next step.

If the activate screen does not display or you encounter an issue, go to Enrolling in HP Instant Ink and follow the steps to enroll the printer.

Once this is done, the trial months will be added to the customer account

If you have enrolled your printer, I would suggest you help us with the account information. Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[Riddle_Decipher · Accepted solution]

@xXxLizzym91xXx (switching to public post as no private information will be shared anymore)

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Jeet_singh, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation and thanks to the picture you've shared, I've been able to validate the information and activate the 3 month trial as it didn't go through on its own.

You should be able to view the 3month plan information under "My plan" of your "My Account" page once you log into the HP Instant Ink account,
Also, the fact that it didn't initialize on its own has been reported to the concerned department and will be taken care of.

For more details on how the free trail among others works: Click here for the FAQs.

Keep us posted, if you have any other concerns or queries,

(As we shall troubleshoot as a team, fight till the end and emerge - "victorious")

That said, If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!