Instant Ink dry

[ldl88]

My Ink Cartridges are dry. Last time I used my printer was 1.5 years ago. I have already tried all the things mentioned in prior posts but it is clear that the cartridges are dry. The printer is still detecting the cartridges as "full" though. Is it possible to get new cartridges as part of the Instant Ink? 

[Dragon-Fur]

@ldl88 

Welcome to the HP English Community --

Are you paying for a monthly Print-by-Page Instant Ink subscription on a printer you have not used in well over a year?

OK - odder things have happened.

If the printer can be made to print at all,

then

Yes - you need new cartridges.

AND

If you are subscribed to Instant Ink,

You need to talk to Instant Ink Support.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

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Contact the team at  HP Instant Ink Support during business days and hours available in your region.

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Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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