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01-09-2019 04:56 PM
Product: Officejet 3833
Operating System: Microsoft Windows 10 (64-bit)
I got my Intant ink refills but wants me to pay postage to the USA but I live in Canada. Says no poastage if mailed in the USA on the return envelope.. Does this mean I have to spend money for my so called Free Instant ink?
1 REPLY 1
01-10-2019 11:21 AM
Hey there! @240Chris, Thanks for stopping by the HP Support Forums!
I understand when you try to return the ink cartridges you are asked to pay for the postage.
Don't worry I'll try to help you out.
As you mentioned when you ship the ink cartridges it is asking for the postage. You don't have to return the ink cartridges. You will not be billed for not sending the ink cartridges.
However, HP Instant Ink cartridges are the property of HP and must be returned when empty, or when your service is cancelled
Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.
If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.
*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.
If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).
Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.
Review your order, and then click Submit.
Refer this article to know more information about recycling ink cartridges. Click Here
Hope this answers your query!
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