• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-22-2017 05:39 AM

HP Recommended
Product: Envy 5540
Operating System: macOS 10.12 Sierra

Hi, 

I am subscribed to your Instant Ink replacement program. My printer has as of today run out of colored ink (confirmed by checking ink levels using the printers info display screen, also, it's printing everything GREEN). 

According to your terms of service, i should have replaced my replacement ink cartridge long before i reached this point, however that hasn't been the case. I logged in to my Instant Ink account page and it doesn't list any ink shipments since August. 

 

Really really disappointed. Could someone help. 

 

Thanks

S

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2017 09:42 AM

HP Recommended

Hey @sukhbsin,

 

Welcome to the HP Support forums, my name is Andrea and i will be happy to help you. May I ask you to please send me a private message with your email address associated with your account or your Instant Ink account number.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-23-2017 09:42 AM

HP Recommended

Hey @sukhbsin,

 

Welcome to the HP Support forums, my name is Andrea and i will be happy to help you. May I ask you to please send me a private message with your email address associated with your account or your Instant Ink account number.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thanks,

Andrea
-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.