Instant Ink

[Heymare66]

Can someone please explain some confusion I am having with the Instant Ink program.

1. I ran out of both my plan page allowance and my roll-over page allowance. I increased my plan to highest $9.99 for 300 pages, but now it's saying I am out of them. There is NO WAY I went through 300 pages in less than an HOUR!
2. I thought (and maybe mistakenly), that if I ran out of paper on my original plan, and increase the plan, I get 300 more pages, NOT 300 pages minus 150 (what I used from my orignal plan).
3. What about WASTED copies that only PARTIALLY printed or didn't print AT ALL? (With LESS than 20 copies to print, 13 COPIES only partialaly printed or didn't print at all, and my HP counted them as copies)!!! If this is the case, ALL OF THIS is highway robbery!
4. So PLEASE explain HOW am I SAVING money, if I :

a. Have to PAY to use MY OWN paper?

b. AND if paid for this service for OVER a YEAR and only received ONE set of ink after the "Welcome" set, and canceled, (which I did), does it render my ink UNUSEABLE?!!! I MORE THAN PAID for ONE set of ink FOUR times over in MONTHLY payments! This is CLEARLY ILLEGAL!

So PLEASE  explain this.

[Donal_M]

Hi,

Plan changes only come into effect after you billing cycle date (date in the month that you first enrolled) which is likely why your 300 page plan upgarde didn't take effect immediately.

Any page which ink was laid down is counted as a page. Yes, you provide the paper and the plan provides the printed pages. 

The plan only delivers ink when your printer runs low. Your monthly payment is for your allocation of printed pages rather than cartrdiges.

When you cancel, your cartrdiges will work until your billing cycle lapses and will be un-usable until your re-enrol. As you are no longer paying for the service, you'll be unable to use the instnat ink cartrdiges - any other non-instnat ink cartrdiges will work just fine. 

[Heymare66]

Thank you!

As I understand itm, eventhough I use my own paper, HP charges per printed copy and NOT ink, which is why my cartridges won't work after the lapsed time if I choose to cancel, because the ink really isn't "mine," eventhough I physically have the cartridges. Is this correct?

So, if I have 500 pages of paper in my printer, which is what I have now:

1. How much does HP charge per printed sheet?
2. And how much is the HP Instant Ink cartridges worth? 

The reason I am asking is, because I want to know if it's worth it for me to be enrolled in the program. Is there a business plan for Instant Ink?

[Donal_M · Accepted solution]

Hi,

Yes, your page plan covers printed pages only and the cartridges are not waht you pay for.

With regards to each of the plan costs per printed page, the cost per page works out at whatever the plan cost  is divided by the number of pages allowed.

If you're on the 300 page plan, you'll save approx 50% on the store bought equivilent non-instant ink cartirdge. 

[Heymare66]

Thank you!