Instant Ink

[Lynette71]

I bought a new HP Envy printer and set it up wirelessly and joined Instant Ink. I received my first lot of Ink a month later. But then I had to change my Sky router as it was an old one so they wanted me to have a newer one but ever since I have the new router my Instant Ink account keeps saying I am offline so it cannot keep track of the ink I am using. The printer works perfectly apart from the Instant Ink part. I telephoned Instant Ink and spoke to a man for 30 mins getting me to do different things to router and printer and he could not solve the problem. He messed up my printer so much I had to wirelessly set it up again when I finished the phone call. Has anyone got an answer to this problem please? I am desperate as I am missing out on lots of new ink

[KrazyToad]

@Lynette71

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

Next assign a manual IP Address

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Thank you

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