Instant ink shipping

[Jintao]

Hi, I ordered instant ink and HP sended me an email containing the shipping tracking number but the number is invalid on the shipping website. Does someone experience this before? Thanks.

 

[Sneha_01 · Accepted solution]

Hi @Jintao,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re experiencing issues with an invalid tracking number for your HP Instant Ink shipment, here are some steps you can take to resolve the problem:

**1. Verify Tracking Number

• Double-Check the Number:
  • Ensure you’ve entered the tracking number correctly, including any dashes or spaces.
• Correct Carrier Website:
  • Make sure you’re using the correct shipping carrier’s website to track your shipment. HP’s email should specify the carrier (e.g., UPS, FedEx, DHL).

**2. Wait for System Update

• Tracking Information Delay:
  • Sometimes, there can be a delay between when HP generates the tracking number and when it becomes active in the carrier’s system.
• Wait a Few Hours:
  • Try checking the tracking number again after a few hours or the next day.

**3. Check Shipping Confirmation Email

• Look for Additional Information:
  • Revisit the shipping confirmation email from HP and ensure there are no additional instructions or alternative tracking links provided.

**4. Verify Your Address

• Confirm Shipping Address:
  • Ensure that the shipping address you provided to HP is correct. Any discrepancies might affect delivery.

**5. Check for Shipping Updates

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Jintao]

Hi, I have run out of black instant ink, but I can only find the shipment of a tri-colour cartridge in my shipment history. I need more black ink. Could you please check that for me?