Is it time for a replacement printer

[Kare-re]

I shut it down just turned it back on now it's has a code

Oxc4eb827f

Hw_micci2  c

[Raj2111]

Hi @Kare-re 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

The error code Oxc4eb827f on your HP OfficeJet 4630 typically indicates a hardware issue. Here are some steps you can take to try to resolve this:

1. Power Cycle the Printer:

• Turn off the printer and unplug it from the power outlet.
• Wait for about 60 seconds, then plug it back in and turn it on. This can sometimes reset temporary errors.

2. Check for Obstructions:

• Open the printer cover and check for any paper jams or foreign objects inside the printer that could be causing the error.

3. Inspect the Ink Cartridges:

• Remove the ink cartridges and check for any protective tape that may still be on them. Reinsert the cartridges securely.
• Ensure the cartridges are compatible with your printer.

4. Run a Printer Diagnostic:

• If your printer has a diagnostic or maintenance feature, run it to check for any issues.

5. Reset the Printer:

• If the above steps don’t work, you might try a factory reset:
  • Navigate to Setup > Printer Maintenance > Restore Factory Defaults on the printer’s control panel.

6. Check for Firmware Updates:

• If you can connect to your printer, check for any firmware updates through the HP Smart app or the HP website.click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support