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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jwRonald
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Is printing on A5 paper counted a one sheet or half a sheet?

HP Recommended
HP Envy 5530
Microsoft Windows 10 (64-bit)

Paper sizes

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A4Apollo
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Hi! @jwRonald, Welcome to HP forums.

 

I understand you would like to know if A5 paper is counted as one sheet or half a sheet when your print from the printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Are you enrolled in the instant ink services?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

If you are enrolled in the instant ink services. Yes, when you print an A5 paper or any other paper size from the printer it is still counted as 1 page.

 

Go to setup menu on the printer control panel and select printer status report from the list. This gives you information about the number of pages you have printed from the printer.

 

If you are enrolled in the instant ink program, Please share us few details through a private message, so I can check the account details and credit the pages if it is incorrectly charged.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Refer this article to know more information about viewing page count. Click Here

 

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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A4Apollo
Retired
Retired
17,747 17,049 1,301 2,105
Message 2 of 2
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HP Recommended

Hi! @jwRonald, Welcome to HP forums.

 

I understand you would like to know if A5 paper is counted as one sheet or half a sheet when your print from the printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Are you enrolled in the instant ink services?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

If you are enrolled in the instant ink services. Yes, when you print an A5 paper or any other paper size from the printer it is still counted as 1 page.

 

Go to setup menu on the printer control panel and select printer status report from the list. This gives you information about the number of pages you have printed from the printer.

 

If you are enrolled in the instant ink program, Please share us few details through a private message, so I can check the account details and credit the pages if it is incorrectly charged.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Refer this article to know more information about viewing page count. Click Here

 

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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