Issue in Printing

[Dasan65]

Printer Cannot Print

A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more... error 

And I use Original HP cartridges.

[VikramTheGreat]

Hi @Dasan65,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this is, especially when you’re using original HP cartridges and still see the error: “A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more…” This usually happens on HP+ printers like the OfficeJet 8014e when there’s an account or subscription conflict. Here’s how to fix it:

Why This Happens

• Printer is enrolled in HP+ or Instant Ink, and the account status is invalid (expired, suspended, or not linked).
• Web Services are disabled or not syncing with HP servers.
• The firmware or the HP app is outdated.

Recommended Steps

1. Check HP Account Status

• Open HP App → Account.
• Make sure: 
  • You’re signed in with the same HP account linked to the printer.
  • Instant Ink subscription is active (or properly cancelled).
• If the account shows an error or is suspended, fix the payment or re-enroll.

2. Re-enable Web Services

• On the printer: 
  • Setup → Web Services → Remove Web Services.
• Then re-enable: 
  • Setup → Web Services → Enable Web Services.
• This refreshes the HP cloud connection.

3. Update Firmware

• Go to HP OfficeJet 8014e All-in-One Printer | HP® Support.
• Enter your model: HP OfficeJet 8014e.
• Download and install the latest firmware update.

4. Reset Printer

• Press and hold Cancel + Wireless for 5 seconds.
• Reconnect via the HP App and confirm the account link.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat