cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
51
Flag Post

Issue is: I'm trying to reinstall my wireless printer but will not allow ...

HP Recommended
HP OfficeJet Pro 6968

Hi! I changed my router/modem and I can't print wireless - 

 

I've tried thIS suggestion: 

Let's try these steps to restore the network settings to defaults -

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.

4. Touch Yes.

WILL NOT ALLOW - "THIS FEATURE HAS BEEN LOCKED BY THE PERSON WHO SET UP PRINTER"

Thanks

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,115 19,074 828 882
Message 2 of 2
Flag Post
HP Recommended

@PattyFinn

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Have you tried to reset the network defaults to fix this issue?

If not, try the below steps:

  • Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
  • The network will need to be reconfigured afterward. Then the username will be admin and the password is left blank. 

If the issue persists, refer to my private message for further assistance:

please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation