cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
scoot4
New member
1 0 0 0
Message 1 of 2
143
Flag Post

J4680 [Tri color] print cartridges incorrectly installed mean what

HP Recommended
HP 4680
Microsoft Windows 10 (64-bit)

I have a HP J4680 All In One error message is Tri Color print cartridge's incorrectly installed. What is the problem? It has been working fine and I have not removed them. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,731 17,713 984 852
Message 2 of 2
Flag Post
HP Recommended

@scoot4

 

Welcome to the HP Support Community.

 

Do you've any other spare color ink to try and check if the error pops when you insert that as well?

 

Meanwhile, let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation