• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-15-2025 08:12 AM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 11

Jet Pro 8200 Error message door open, when the door is closed

1 REPLY 1

‎07-16-2025 01:51 PM

HP Recommended

Hi @OHORTUA 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If you are experiencing a "Door Open" error message on your HP OfficeJet Pro 8028e All-in-One printer even when the door is closed, here are several steps you can follow to troubleshoot and resolve the issue:

 

Ensure the Cartridge Access Door is Fully Closed:

  • Open the cartridge access door and check for any obstructions preventing the door from closing properly.
  • Remove any torn paper or debris that might be blocking the door.
  • Reinsert any parts removed during cleaning and ensure they are properly seated.
  • Close the door firmly, ensuring it is fully seated.

 

Reboot the Printer:

  • Turn off the printer using the power button.
  • Unplug the printer from the power source.
  • Wait for about 60 seconds before reconnecting the power cord.
  • Press the power button to turn on the printer again.

 

Inspect and Relocate Ink Cartridges:

  • Open the cartridge access door while the printer is off.
  • Check the positioning of the ink cartridges and ensure they are properly installed.
  • Manually slide the carriage to ensure no blockage exists around it.
  • Close the access door and turn on the printer once more.

 

Resetting Hardware Components:

  • Ensure that all printer components like the cartridge path cover are inserted properly to avoid interference with the door.
  • Close the access door again securely.

 

Update the firmware on an HP printer

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer.
    https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.