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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-17-2025 03:10 PM

HP Recommended

Hp jet pro 8124e 

1 REPLY 1

‎09-20-2025 03:53 AM

HP Recommended

@Nidd, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP OfficeJet Pro 8124e is not printing in color, here are some steps to help you troubleshoot and resolve the issue:

Check Ink Levels

  • On the printer control panel, swipe right → tap Supplies → Ink Cartridges.
  • Ensure all color cartridges (Cyan, Magenta, Yellow) have sufficient ink.
  • If any cartridge is low or empty, replace it with a genuine HP 923 or 923e cartridge.
  • Which cartridges work with my HP printer? | HP® Support

Inspect Print Settings

  • On your computer, open the document/photo → press Ctrl + P → go to Printer Properties.
  • Under Color tab, ensure Print in Grayscale is disabled.
  • Set Print Quality to Best and Media Type to match your paper.
  • For macOS: Click File > Print > Show Details, then enable Print in Color. 

Run Print Quality Diagnostic Report

  • On the printer: Home screen → Menu > Utilities > Tools > Reports > Print Quality Diagnostic Report.
  • Check for missing colors, streaks, or faded boxes.
  • If issues are found, proceed to clean and align the printhead. 

Clean and Align Printhead

  • On the printer: Menu > Utilities > Tools > Troubleshooting > Print Quality.
  • Run Printhead Cleaning and Alignment tools.
  • Use plain white paper for best results.

Check Paper Type

  • Use high-quality paper like HP Advanced Photo Paper or ColorLok paper.
  • Ensure the print side is facing down in the tray.
  • Avoid wrinkled or curled paper. 

Replace Cartridges if Needed

  • If cleaning and alignment don’t help, try replacing the color cartridges.
  • Only use genuine HP cartridges to avoid compatibility issues.

 You may refer to this document - HP OfficeJet Pro 8120, 8130 Printers - Color or black ink not printing, other print quality issues |...

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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