Just changed ink cartridge and general printer error came up. It is an HP ink cartridge

[baphilba]

I just changed an ink cartridge with an original HP ink cartridge and now  a general printing error showed up and I cannot use it. what are the probable solutions to this?

[Max3Aj]

@baphilba, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

I'm sorry to hear you're having trouble with your HP printer. Here are some steps you can try to resolve the issue:

Check the Ink Cartridges: Ensure the new cartridges are securely installed in their respective slots. Sometimes, they might appear to be installed but aren't properly clicked into place.

Reset the Printer:

• Turn on the printer and wait until it is idle and silent.
• Disconnect the USB cable from the rear of the printer (if applicable).
• Remove the ink cartridges.
• With the printer turned on, disconnect the power cord from the rear of the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and reconnect it to the printer.
• Turn on the printer and reinstall the ink cartridges.

Clear the Printer Queue: Sometimes, clearing the print queue can help resolve errors. You can do this from your computer's printer settings.
 

Check for Printer Firmware Updates: Ensure your printer's firmware is up to date. You can usually find firmware updates on the HP support website.

Run the Printer’s Built-in Diagnostic Tool: Many HP printers have a built-in diagnostic tool that can help identify and fix issues.

Clean the Ink Cartridge Contacts: Gently clean the contacts on the ink cartridges and inside the printer with a lint-free cloth and a small amount of distilled water. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support