Just prints blank sheets

[MEERKAT1943]

Printer set up and WiFi connected. Test page is okay. Won't print Excel or Word - on

[Raj_05]

Hi @MEERKAT1943,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is connected to Wi-Fi, and the test page prints fine, but it isn't printing documents from Excel or Word. Here are a few steps you can try to troubleshoot this issue.

Check Printer Queue

• Go to your Devices and Printers (on Windows) or Printers & Scanners (on macOS).
• Right-click the HP printer and select See what's printing.
• If there are any stuck jobs, clear them, and try printing again.

Reinstall Printer Drivers

• Sometimes, outdated or corrupted drivers can cause printing issues. You can reinstall the printer driver:
  • Uninstall the current printer driver from your Control Panel (Windows) or System Preferences (macOS).
  • Download the latest driver from the HP website.
  • Install the updated driver and try printing again.

Check Document Settings

• Ensure that the document you're trying to print is properly set up to print, especially in Excel or Word.
• Try printing a different document, such as a PDF or a test page, to see if it’s an issue with specific file types.

Check Printer's Default Settings

• Ensure that your printer is set as the default printer.
• You can check this in Devices and Printers or Printers & Scanners and set it as the default printer if needed.

Printer Firmware Update

• Check if there’s a firmware update available for your printer from the HP website. An outdated firmware could sometimes cause printing issues.

Check Connectivity

• Since the test page works, the Wi-Fi connection seems fine, but ensure that no connectivity issues are causing the problem. Try printing over USB to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support