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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
katereedy
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KRACK Patch for Envy 7640

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Envy 7640

When will the patch for the KRACK vulnerability be issued for the Envy 7640 printer?  How will it be distributed? Thanks for your help. - Kate

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sabretooth04
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It's not a printer issue.  It's a router issue.

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mbkitmgr1
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Ditto here.  I am an IT contractor that has about 30 odd HP printers/mfd's connected via Wifi across different clients.

 

We have begun the process of patching devices and need to know the timetable for a patch for these device types.  Can you advise?

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BeegeBug
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My understanding of the vulnerability was that it's both sides of communication. So yes, routers/access points are impacted, but also any device that communicates via WPA2 - i.e. Printers. 

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mbkitmgr1
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You are correct

katereedy
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Spoke with HP customer support today.  The very helpful and informative representative told me that the updated software is available.  However, it is very new and not yet generally available.  The offer was made to install the updates to drivers on pc and printer for $120.    As I paid only slightly more than that for the printer, I probably will not pursue further.  He did warn that it may takes months before the updates are generally available.

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mbkitmgr1
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I think HP need to address this a lot faster.

 

I have received tested updates for other brands of multifunction, and the issue has existed since Aug 2017.  My understanding too is that being a part of the Wifi stack its a chnage that should not affect printing or the transport of data.

 

Come on HP as a pro customer I expected better than this response.  We have Wireless connected HP devices, and while ever the vulnerability exists these are now legacy device on our LAN's.  It also not practical to run cables when its the responsibility of the manufacturer to fix this.

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