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‎11-11-2020 01:21 PM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: macOS 10.13 High Sierra

Cannot stop the error message that the printer is out of paper even though it is not. The message repeats itself 10-20 time on my desktop and I have to take time to close out all the messages - is very annoying. Have worked with Virtual Agent. Have been directed to an assessment section, have turned my printer on its right side and inspected the bottom. It is on an even, clear, hard surface, no jams. Nothing appears to be wrong with it. Just very annoying error messages!!!!!

Category:
1 REPLY 1

‎11-22-2020 07:51 AM

HP Recommended

Hi @Hawky123

  

If you have already performed the steps from the document 'Out of Paper' Displays, Printer Does Not Pick Up Paper and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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