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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chippa1
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Message 1 of 2
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Kodak 4x6 photo paper

HP Recommended
ENVY 5544
macOS 10.12 Sierra

Kodak 4x6 photo paper won't fit in photo tray of ENVY 5544

1 REPLY 1
DavidSMP
Retired
Retired
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HP Recommended

 

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance with the photo tray not accepting Kodak paper. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For me to assist you better I would require more information regarding this:

  • Did you check if the paper size is supported by the printer?
  • Did you check if the paper guides are correctly adjusted?

For now, try these steps:

Paper-handling specifications

  • Paper tray capacities
  • Supported paper sizes

If they are supported try to adjust the paper guides.

Place a minimum number of sheets in the photo tray.

Also, try a different brand of paper.

 

For further assistance refer to this document http://hp.care/2fJsmka on how to print photos and perform the relevant steps mentioned in it.

This should correct the issue for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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