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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Recommended
Pull the cord, wait 30 seconds and then plug back in. Sometimes, for reasons unknown, the system does not start properly after a firmware update. If the count goes beyond 500 the device is unlikely to start properly. If it still does not start, you need to run some diagnostics to determine if you have a hardware issue.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
At this point I would suggest that you go into the pre-boot menu, format the drive and reinstall the firmware. The readme file for firmware update gives instructions on how to access the pre-boot menu.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
This firmware upgrade readme gives you the instructions for accessing the Pre-Boot menu http://ftp.hp.com/pub/softlib/software13/printers/E72525_30_35/readme_E72525_30_35_fs5.pdf
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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