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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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LCD control dispay

HP Recommended
HP Officejet 6500 Wireless All-in-One Printer - E709n
Microsoft Windows 10 (64-bit)

The small (approx. 60mm x 15mm) LCD control text display on my 'HP Officejet 6500 Wireless All-in-One Printer - E709n' is completely illegible, which makes it impossible to read and access such control features such as copier contrast, enlarge/reduce, etc.

I found a DIY repair tutorial video on YouTube that involved using a hair dryer to reheat the ribbon cable connections between the LCD display and the circuit board, then carefully pressing on them.  I tried this a few times, but it did not improve the display legibility at all.  It may have even made it worse, but it was unreadable beforehand anyway.

 

1.  Is there any other fix or possible?  Can I purchase a replacement control panel circuit board?  The printer is circa 2009, so it may not be worth an expensive repair; but, otherwise, it is still functioning perfectly.

 

2.  Is it possible to obtain the various sequences for control panel 'button presses' for the various printer features that normally rely on instructions displayed on the LCD screen? 

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HP Support Agent
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HP Recommended

@HowieDewin Welcome to HP Community!

 

I understand that you are facing issues with LCD control dispay.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct a local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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