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‎03-18-2024 04:22 PM

HP Recommended
Product: HP ENVY 4524 All-in-One Printer
Operating System: Microsoft Windows 11

Hello all, 

I have an Envy 4524, and I am able to print from my phone, but when I try and print from my laptop, it gives me an error message saying my printer needs attention and all my print jobs are just sitting in the queue. I have done all the Print Spooler resets multiple times and still no change. Could it just be the laptop? I have searched through the community on here for the issue and tried most, if not all, of the solutions that were given and still just can't print from my laptop!

I have the HP Smart app on both my computer and phone, it seems I can only print from my phone at the moment.

 

I am trying to fix this issue, since I start online school in about two weeks and only purchased the printer so that I would be able to print out my class syllabus and papers 

 

Thanks in advance for any help!

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