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Laptop not printing wirelessly to HP Deskjet printer Both connected to the same network.

HP Recommended
HP Deskjet 5230
Microsoft Windows 10 (32-bit)

Have tried everything to get my laptop to print wireless (it used to). Tried the whole turning off & on of router/laptop/printer etc & used the HP print & scan doctor which just tells me 'Printer not connected to network'. IT IS! See below......

Any help much appreciated, i'm exhausted lol Also an HP laptop.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Brundle13 Welcome to HP Community!

 

I understand that you are unable to print wirelessly.

 

Repair system files

Use the Microsoft System File Checker (SFC) utility to repair damaged or corrupt system files.

  1. Close all open programs and apps running in Windows.

  2. Search Windows for command, right-click command prompt from the list of search results, and then select Run as Administrator.

  3. Type sfc /scannow in the command prompt, and then press Enter.

    The Microsoft SFC utility attempts to find and repair any damaged or corrupt files.

    • If a Windows Resource Protection did not find any integrity violations message displays, continue to the next step.

    • If a Windows Resource Protection found corrupt files and successfully repaired them message displays, continue with these steps.

    • If a Windows Resource Protect could not perform the requested operation or was unable to fix the corrupt files message displays, go to Use the System File Check tool to repair missing or corrupted system files (in English) for more information.

  4. Try to install the HP driver and software again.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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