LaserJet 9020 Drawer 2 issur

[okcrolk]

My HP LaserJet 9050 printer is displaying Drawer 2 Open message but the drawer is closed.  I went through the steps to correct this from previous community posts, up to trying to update the printer firmware.  It won't let me do that because it says the printer is in busy status.  There are no print jobs in the queue, only the Drawer 2 open message.  What else can I do to get this corrected after doing everything HP told me to do?

[Sneha_01 · Accepted solution]

Hi @okcrolk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

You can look at the control panel to figure out what size and type your paper tray thinks it has in the tray, and does it match the paper size you are sending to it? Most likely you are trying to use 8.5x11 plain paper from tray 2, so make sure it says that on the control panel. Sometimes paper can get stuck behind the tray and get stuck in the sensors and arms that detect paper size and detection. You can remove the tray completely from the machine and look at the feed unit and rollers and make sure there is no obstruction or paper stuck.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support