LaserJet CP1025nw color paper jammed

[amoralescl]

Hello Community, I have repeated problems with my HP LaserJet CP1025nw color printer with the paper getting stuck in the rollers, it is no longer under warranty and I need to repair it, any ideas or solutions, recommended technical service? Any ideas are welcome, I am from Chile. Greetings and thank you very much

[A_Gayathri]

Hi @amoralescl,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Dealing with paper jams can be frustrating. Here are some troubleshooting steps you can try for your HP LaserJet Pro CP1025nw:
 

Check for Jammed Paper:

• Open all the paper trays and access doors.
• Look for any paper or debris in the rollers or inside the printer.
• Gently remove any jammed paper, ensuring no bits are left behind.

Clean the Rollers:

• Dust or debris on the rollers can cause paper jams.
• Use a lint-free cloth lightly moistened with water to clean the rollers.
• Allow them to dry completely before trying to print again.

Check Paper Type and Size:

• Ensure you are using the correct type and size of paper for your printer.
• Avoid overloading the paper trays and make sure the paper is properly aligned.

Inspect the Paper Path:

• Look for any obstructions or misaligned components in the paper path.
• Make sure all doors and trays are properly closed.

Update Printer Firmware: Update the firmware on an HP printer

• Check if there are any firmware updates available for your printer model.
• Updating the firmware can sometimes resolve printing issues.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on.

Check for Software Issues:

• Ensure that your printer driver software is up-to-date.
• Reinstall the printer drivers if necessary.

Refer to this document: HP LaserJet Pro CP1025nw Color Printer User manual 

Fixing a Paper Jam - HP LaserJet Pro CP1025nw Color Printer
 

I hope this helps. 

Take care and have a good day.

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