LaserJet M234sdwe print jobs disappear into thin air

[JeffReadytoQuit]

Hi Folks,  Ready to bin this printer and buy an Epson...  Printer is wirelessly connected to laptop on the same wifi network.  HP Smart app says connected and ready. Paper is full, ink is full.  Printer is just out of warrantee and has had MAYBE 30 prints run thru it over the last year.  Scans and copies just fine. Won't print pdfs, jpgs  or another type of file.  Have tried initiating jobs thru browsers, thru the HP Smart App...  nothing.  Got an error message once relating to Adobe pdf and the other 20 attempts - NO MESSAGE AT ALL.  

I moved recently and it was a nightmare to connect to the new home wifi network.  As a result have left it powered on and now no printing.  Unplugged for 5 minutes and no help.  My version of HP Smart doesn't have a factory reset option.  

I am NOT an HP instant ink subscriber and never will be... Is this HP messing with me?  Ready to throw in the towel.  

Thank you community - you are my only hope.    Jeff

[Sneha_01]

Hi @JeffReadytoQuit,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue with your HP LaserJet M234sdwe printer. Given the symptoms—such as the printer not printing and no error messages—it seems like it might be a connectivity or software issue rather than a hardware problem. Here are some steps you can take to troubleshoot and hopefully resolve the issue:

1. Check Printer and Network Connectivity

• Ensure that the printer is powered on and connected to the Wi-Fi network. Check the printer’s display or control panel for any error messages or warnings.
• Ensure that the printer is connected to the same Wi-Fi network as your laptop. You can usually find this information in the printer’s settings or on the printer’s display.
• Printer: Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.
• Router: Power cycle your router by unplugging it for 30 seconds, then plug it back in and wait for it to fully restart.
• Laptop: Restart your laptop to ensure all settings and connections are refreshed.

2. Reinstall Printer Software

• On your laptop, go to Settings > Devices > Printers & Scanners.
• Select your HP LaserJet M234sdwe and click Remove device.
• Go to the HP Support website and search for your HP LaserJet M234sdwe.
• Download the latest drivers and software for your operating system and install them.

3. Reset Printer Settings

• On the printer’s control panel, navigate to the network settings and select the option to reset network settings or restore default settings. This will clear the old network configuration and allow you to reconnect the printer to your new network.
• Follow the printer’s setup guide to reconnect it to your Wi-Fi network. You may need to use the printer’s control panel or the HP Smart app to complete the setup.

4. Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from HP’s website.Follow the on-screen instructions to diagnose and fix printing and scanning issues.

5. Check for Software Conflicts

• Make sure that your HP Smart app and any other related software are up to date. If problems persist, consider uninstalling and reinstalling the HP Smart app.
• Ensure that your firewall or antivirus software is not blocking the printer. You may need to add exceptions for the HP software or printer.

6. Test Different File Types and Applications

• Try printing from different applications (e.g., Microsoft Word, Notepad) to determine if the issue is related to specific file types or applications.
• Try printing a simple text document or image file to see if the issue is specific to certain file formats like PDFs or JPEGs.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support