LaserJet MFP M30w printing top half of page twice on same page P2 error message

[Prufrock1]

when try to copy a page, the printer is printing the top half of the page twice and not the bottom half. All suggestions online are completely unhelpful, often offering suggestions like "change printer settings" without any explanation on how to do this. I have tried a power reset which hasn't fixed the problem. Wireless network test report says everything is fine.

[Raj_05]

Hi @Prufrock1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet MFP M30w is experiencing a specific issue with copying where it prints the top half of the page twice and skips the bottom half. This can be frustrating, but let's try a few troubleshooting steps to see if we can resolve the issue.

Reset the Printer Settings:

• Sometimes, resetting the printer settings can resolve such issues. To do this:
  • Press the Setup button (gear icon) on the printer's control panel.
  • Navigate to the "Service" or "Tools" menu.
  • Look for an option like "Restore Defaults" or "Reset All Settings".
  • Confirm the reset and then try copying again to see if the issue persists.

Update Firmware:

• Ensure your printer has the latest firmware installed. Firmware updates can fix bugs and improve performance. You can usually update firmware through the printer's Embedded Web Server (EWS) or HP Smart app.

Check Paper Settings:

• Make sure the paper settings on the printer match the paper loaded in the tray. Incorrect paper settings can cause printing issues.

Clean the Scanner Glass:

• If the issue persists, there might be a problem with the scanner. Clean the scanner glass thoroughly, as dust or smudges on the glass can affect scanning and copying quality.

These steps should help diagnose and hopefully resolve the issue with your HP LaserJet MFP M30w copying function.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support