-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: LaserJet Printer Error 79 Turn Off then On
Create an account on the HP Community to personalize your profile and ask a question
12-18-2020 04:27 PM
Printer started giving Error 79 Turn Off then On error about 6 weeks ago, continuously rebooting itself. I updated the firmware and it was fine for 4 weeks, then started again. Updated firmware again (same version), no improvement. Noticed that it only had a problem when connecting to the network, so I turned the wireless on the printer off and connected via ethernet cable to the router. That worked fine for almost two weeks, then in the middle of a print job it crashed. Disconnect the network cable, it's fine, reconnect the cable it crashes. I cleared print queues on all computers, updated firmware again (same version), disconnected and reconnected power. It only gets the error immediately after it connects to the network.
Any recommendations?
Solved! Go to Solution.
Accepted Solutions
12-18-2020 11:58 PM
Hi,
Disconnect the network cable and go to the Network menu and turn off IPv6:
Restart the printer and then check for any difference while connecting the printer back, either wirelessly or with Ethernet.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-18-2020 11:58 PM
Hi,
Disconnect the network cable and go to the Network menu and turn off IPv6:
Restart the printer and then check for any difference while connecting the printer back, either wirelessly or with Ethernet.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community