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Message 1 of 3
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Solved!

LaserJet Printer Error 79 Turn Off then On

HP Recommended
MFP M281cdw
Microsoft Windows 10 (32-bit)

Printer started giving Error 79 Turn Off then On error about 6 weeks ago, continuously rebooting itself.  I updated the firmware and it was fine for 4 weeks, then started again.  Updated firmware again (same version), no improvement.  Noticed that it only had a problem when connecting to the network, so I turned the wireless on the printer off and connected via ethernet cable to the router.  That worked fine for almost two weeks, then in the middle of a print job it crashed.  Disconnect the network cable, it's fine, reconnect the cable it crashes.  I cleared print queues on all computers, updated firmware again (same version), disconnected and reconnected power.  It only gets the error immediately after it connects to the network.  

 

Any recommendations?

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Message 2 of 3
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HP Recommended

Hi,

Disconnect the network cable and go to the Network menu and turn off IPv6:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...

 

Restart the printer and then check for any difference while connecting the printer back, either wirelessly or with Ethernet.

 

Shlomi



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Message 3 of 3
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HP Recommended

Like magic.  I've read a dozen forum threads and articles on this subject, first time I saw this solution.  Thank you!

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