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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎02-15-2024 08:23 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 11

Hello, 

 

I have a user who is trying to print with their LaserJet Pro MFP M428fdw printer,

and has been working fine for over a year, however, it seems to be stuck on this "HP" loading screen.

I'm not sure if it's trying to update, or just stuck, but i have tried power cycling, unplugging ethernet and just plugging in power, same result, no matter what, it will turn on and just go immediately to that loading screen and i tried to just let it do it's thing and 2 days later it's still stuck loading. 

I looked up ways to factory reset, unfortunately i couldn't find anything manual/physical and all means of reset are through the LCD screen itself, which per the issue i cannot access.

 

Thank you! 

 

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