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HP Color LaserJet Pro M255dw
macOS 12.0 Monterey

Printed fine 15 minutes ago, now every time I send a print job form the same computer the printer boots itself and the job is stuck in the print queue as "waiting for job to complete"

2 REPLIES 2
HP Recommended

@MP102

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What are the troubleshooting steps you have tried so far?

Use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

  • Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.
  • Click Printers, and then select Diagnose & Fix.
  • Selecting Diagnose & Fix
  • On the Diagnose & Fix screen, click Start.
  • Wait until the analysis completes. Do not close the app to avoid interrupting the process.
  • On the diagnosis screen, review the results, and then click Test Print or Done.

If the error persists close all printing apps, and then manually clear the print queue.

  • Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.
  • Click Finder, select Applications, click Utilities, and then double-click Terminal.
  • Type Cancel -a, and then press Enter.
  • Close the Terminal window, and then restart the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Make sure that the printer is not plugged into any type of UPS or surge strip. These devices cannot pass the required current to the printer to reliably allow printer to start up properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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