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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Microsoft Windows 10 (64-bit)

I have done several things to try and resolve this issue. 

 

This printer will only print the first page in a multipage document, and send the rest as blanks. 

 

I have added the universal driver, upgraded firmware, reset everything, used a different computer, updated drivers

-Printer is getting good airflow
-used a different usb
-plugged directly into wall 
-not in humid spaces or confined areas
-tried printing from different programs 
-restarted printer and computer
-uninstalled and reinstalled printer 
-tried different documents
-checked print cartridges 

 

What else can I do?

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