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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Yuli3333
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Laserjet printer is region locked

HP Recommended
LaserJet Pro M15w
Microsoft Windows 10 (64-bit)

My HP Laserjet bought in Europe won't work with toners bought here in the USA.

 

I called HP support and I could not speak with anybody, I need a 'case number" that I have to get on the HP website, but I can't get any case number on the site. What can I do to get help with this?

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Yuli3333
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Anybody?

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Jay_G24
HP Support Agent
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Hi @Yuli3333,

 

I’d recommend you contact HP Phone Support in your region for assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Yuli3333
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As I said in my original post, I already tried calling HP support but nobody won't answer my call, a recording says that  I need a 'case number" that I have to get on the HP website, which I can't get neither.

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Jay_G24
HP Support Agent
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Please follow the above steps to create a case and to reach the phone support team.

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