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Laserjey pro m12w

HP Recommended
pc
Microsoft Windows 10 (64-bit)

Blue light flashing cannot find network all set up systems say use usb cable but this model doesn not have a usb socket.

 

Help please

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HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @Vistaflix,

 

I'd like to help!

 

To better assist you -

  1. Are you trying to connect your printer to your home network,public network or without a router?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

The printer does have a USB port, refer to the image below -

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Hi thanks for the info - sneeky blighter that usb port isn't it. Hiding away there!

Thanks for help will try via that now thanks again.

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HP Support Agent
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You're welcome 🙂

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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Hi again have connected a usb cable and used HP print and scan doctor bu still get blue light flashing and not able to print although with usb connected could print a test page

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The blinking blue light indicates that the printer is not connected to the network.

 

What is the error you receive?

 

Try the below suggestions -

 

 Prepare for the printer setup

Check requirements and delete any previous installed printer versions from Windows to prepare for the USB connection setup and driver installation.

  1. Confirm the following requirements and items before you begin:

    • The printer is turned on and in a ready state.

    • Obtain a USB cable less than 3 m (9 ft 10 in) in length.

    • There is an available USB port on your computer: If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.

    • If you connected the USB cable to the computer before installing the HP driver, continue with these steps to remove the printer from the installed devices to help ensure a successful setup. Otherwise skip to the next step to install the driver.

  2. Disconnect the printer USB cable from the computer. Do not reconnect the cable until prompted during the driver installation step.

  3. Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

  4. Right-click the icon for your printer model, and then click Remove device.If multiple icons exist for the printer, remove them all.

    Remove the printer from Devices and Printers

  5. Close the Devices and Printers window, and then continue to the next step.

 Install the driver and set up the connection

Download and install the best available print driver to complete the USB connection.

  1. Go to 123.hp.com, enter your printer model, and then follow the onscreen instructions to download your driver. Depending on your printer model, the guided driver installation app HP Easy Start might download.

  2. Go to HP Customer Support - Software and Driver Downloads, enter your printer model, if prompted, and then confirm the operating system version is correct.

  3. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

    The software results page for your printer displays with the default operating system selected.

  4. If you need to change the operating system, click Change, select your version, and then click Change.

  5. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

  6. When prompted by the installer to choose a printer connection option, select USB to continue with and complete the setup.

  7. Try to print, scan, or fax, depending on your printer's functionality.

 

Refer -USB Printer Setup (Windows)

 

Keep me posted!

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