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HP Recommended
Officejet 6600
Microsoft Windows 10 (64-bit)

I had a new Officejet 6600 sit in my office for a while.  Decided to pull it out of the box and set it up.  So this is an old but new out of the box unit giving me a "Check for leaky Ink cartridge".  There is no signs of ink leaking and I have replace all ink cartridges.  I cannot update firmware and  I cannot get through to support .  Dead in water!!

 

Firmware: MIM2CN1322DR

1 REPLY 1
HP Recommended

Hi @revere11,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the cartridge contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access to the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the cartridge indicated in the error message, and then remove it.

    Animation of replacing the cartridges

  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

  6. Insert the cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the cartridge access door.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If you are unable to update the firmware even from the computer please share the error.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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