“?” Light in on and not the HOME light on my HP Officejet 3830

[Jennyrayne16]

Officejet 3830- The “?” Light is on (on the control panel) instead of the home light and I can’t print from my iPhone (safari) or my computer (windows 10). I can copy just fine. I saw this question already and did all the steps that was given by the previous person who answered it. I took out ink cartridges, unplugged it and still the “?” Light is still on and I can’t print from my iPhone. I didn’t try to print from my computer because it wasn’t working earlier and the “?” Light is still on. It happened after my toddler was messing with it. I can’t figure out what’s wrong.

[Echo_Lake]

@Jennyrayne16

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Let us try these steps to resolve this issue:

Check for any jams inside the printer and reinsert the ink cartridges. Refer to this document.

• Workaround: Leave the printer unplugged overnight and then try powering ON the printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!