Light shows orange at top to have printer ink insert. Cartridge not position to insert ink

[GailJ57]

HP Envy 6455e. Ink cartridge stuck at corner. Cant access port to change black ink cartridge

[Raj2111 · Accepted solution]

Hi @GailJ57 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please follow this document, Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[GailJ57]

Hi Raj

Follow all the steps but there is no lock, no paper jam and i re-started the printer.

The printer stated E which implies empty and the orange light is still flashing about which means it needs ink cartridge.

However its not moving for me to place a new cartridge... stuck still on the right side of printer.

[Raj2111]

Hi @GailJ57 

Thank you for the update.

Did you try to move manually, do not apply more pressure but gently try to move.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support