Lights flashing rapidly

[jennifergarcia]

 

[Raj_05]

Hi @jennifergarcia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When all the lights on your HP ENVY 6455e All-In-One Printer are flashing rapidly, it usually indicates a problem with the printer. Here are some steps you can take to troubleshoot.

Power Cycle the Printer:

• Turn off the printer by pressing the power button.
• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Open all the printer access doors and check for any paper jams or obstructions.
• Remove any jammed paper carefully.

Check Ink Cartridges:

• Open the ink cartridge access door.
• Make sure the ink cartridges are properly installed and not clogged or empty.

Check for Errors or Alerts:

• Look at the printer’s display or status lights for any specific error messages or alerts.

Reset the Printer:

• Perform a factory reset by following the instructions in the printer's user manual or HP’s support website.

Update Firmware:

• If possible, connect the printer to your computer and check for any firmware updates that may need to be applied.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support