Lights not coming on when I plug in printer

[Michelle335]

Brand new envy printer out of box from last Christmas lights do not common when I plug it up

[Garp_senchau]

@Michelle335, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy printer does not power on when you plug it in, there are a few steps you can take to troubleshoot the issue:

Check Power Source:

• Make sure that the power cord is securely plugged into both the printer and a working wall outlet. Try plugging the printer into a different electrical outlet to rule out issues with the power source.

Inspect Power Cables:

• Examine the power cord and adapter for any physical damage. If there are any visible signs of damage, consider replacing the power cord.

Ensure Proper Setup:

• Ensure that any protective packaging material has been removed from the printer. During unboxing, there might be packaging materials that could block the connection of cables.

Attempt a Reset:

• Unplug the power cord from the printer and the power outlet. Wait for about 60 seconds. Reconnect the power cord and try to turn on the printer again.

Also, you may refer to this guide: HP printer does not turn on | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,