Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Ever since I installed my HP Envy 6020, the functions lights don't come on so I can't photocopy. The blue wifi icon is on though. I can print and scan no problem.
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@Bindyboo, Welcome to HP Support Community!
Follow the steps below to isolate and resolve the issue-
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Additionally, refer to the document HP Printers - Resolving Copy Problems for help.
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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