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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Lines when printing
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01-14-2021 09:29 AM
I have just bougth the Envy 6234 printer and the print quality is terrible. The colour is faint and it prints white horzontal lines. Can anybody help please. Thank you
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Accepted Solutions
01-18-2021 01:29 AM
@bodilkat, Welcome to HP Support Community!
What happens when you make photocopies on the printer? If you have similar issues, I'd suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
01-18-2021 01:29 AM
@bodilkat, Welcome to HP Support Community!
What happens when you make photocopies on the printer? If you have similar issues, I'd suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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